How to say it
The conversations people find hardest at work, each with the move that works, a model answer, and a free way to practise it out loud.
How to be assertive, not passive or aggressiveHow to stop rushing when you speakHow to say no at work so it sticksHow to push back on your manager without a fightHow to hold your ground when someone pushesHow to give a status update your boss actually readsHow to read the room in a meetingHow to get a yes from someone who keeps saying noHow to check a message before you send itHow to tell when a nod doesn’t mean yesHow to make sure your message landedHow to stop interrupting and actually listenHow to make someone feel heardHow to hear the problem people don’t say out loudHow to use silence to get the real answerHow to confirm you understood before you actHow to ask open-ended questionsHow to use funnel questions: start wide, land narrowHow to ask follow-up questions without interrogatingHow to ask the question that shows the real costHow to ask questions that build trustHow to acknowledge someone before you respondHow to name someone’s feeling without assumingHow to deliver bad news with careHow to support someone without trying to fix itHow to apologize after you’ve hurt someone